I received a broken product.

Sorry, sorry, a thousand times sorry. Satisfaction is very important to us. But sometimes even we completely miss the mark. And then you suffer the consequences. That shouldn't happen.

If you've received a defective product, please send us an email and we'll resolve it together. Please indicate which product is defective. We also need some photos in this case. These photos allow us to claim damages from the carrier in most cases. We need the following photos:

• A photo of the product.
• A photo of the defect or damage.
• A photo of the barcode.
• A picture of the box from the outside.
• A photo of the shipping label on the box.

Don't forget to include your order number so we can resolve the issue more quickly. In most cases, we won't need to return the damaged product and will send you a new one as soon as possible. If we do need to return the damaged product, we will, of course, cover the costs and let you know.