Unfortunately, some products have longer delivery times
At the animal pest shop, we do our utmost to get your order to you as quickly as possible. However, some products may have a longer delivery time than you're used to. In this blog post, we'll explain why that is—and why it's worth the wait.
Not all products are in stock as standard
Our range consists of a mix of immediately available products and items purchased specifically to order. Some of these special products come from brands that don't (yet) have a distribution center in the Netherlands or Europe. Think of Lance Lap , B&G , and Mauki —popular brands that can only be shipped directly from abroad.
Then why does it take longer?
When you order a product we don't have in stock, we order it especially for you from the manufacturer abroad. This means the average delivery time is about three weeks . We understand this may be a bit longer than you're used to, but you'll receive something unique and high-quality in return—straight from the source.
What do we do in the meantime?
As soon as we receive your order, we'll get to work on it right away. We'll keep a close eye on the logistics process and keep you updated as soon as we know when your package is on its way. Once we receive the product, we'll make sure it's shipped to you as quickly as possible.
Transparency is paramount
We believe it's important to be transparent about delivery times. That's why we clearly indicate when a product has a longer delivery time. This way, you know exactly what to expect in advance.
We have also mentioned this in article 20 of our general terms and conditions
Article 20 – Product availability and delivery times for foreign orders
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Some products in our range are not always in stock. After receiving your order, we must first order these products from our suppliers or manufacturers abroad.
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This means that the delivery time for these specific products may be longer than our regular delivery times. For certain brands, including Lance Lap , B&G and Mauki , the estimated delivery time is approximately three (3) weeks .
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We do our utmost to deliver orders as quickly as possible, but we are dependent on the availability and delivery time of the foreign manufacturer. Delivery times stated are indicative and may vary in exceptional cases.
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If the expected delivery time is significantly exceeded, we will inform you of this in a timely manner and, if applicable, offer a suitable alternative or the option to cancel.
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By placing an order for such a product you agree to the associated delivery time.