My product was broken after receipt.

We're sorry to hear your item broke after receiving it. We'll do our best to fix this for you.

If your product is broken, please send us an email and we'll resolve it together. Please include the following information in your email and/or attach it.

• Your order number.
• Which product it concerns.
• Be as specific as possible about what is going on.
• A photo of the product.
• A photo of the defect or damage.
• A photo of the barcode.
• How you cleaned it.
• How intensively it has already been used.
• Did you register the item with the manufacturer if this was stated in the manual?

Don't forget to include your order number so we can resolve your issue more quickly. We'll use the information you provide to go through the warranty process for the item in question and provide you with a solution as quickly as possible.