Information Animal Pest Shop

My order is incomplete.

Don't panic! We'll briefly explain what might be wrong here. 1. Multiple packages . Orders are sometimes shipped in multiple packages. You will receive an individual Track & Trace number...

My order is incomplete.

Don't panic! We'll briefly explain what might be wrong here. 1. Multiple packages . Orders are sometimes shipped in multiple packages. You will receive an individual Track & Trace number...

Delivery is late or not delivered at all?

Sorry, sorry, a thousand times sorry. Satisfaction is very important to us. But sometimes even we completely miss the mark. And then you suffer the consequences. That shouldn't happen. We...

Delivery is late or not delivered at all?

Sorry, sorry, a thousand times sorry. Satisfaction is very important to us. But sometimes even we completely miss the mark. And then you suffer the consequences. That shouldn't happen. We...

When can I expect my order?

The delivery of your order can be affected by several factors. The expected delivery date is indicated on the product itself, in your shopping cart, and in your confirmation email....

When can I expect my order?

The delivery of your order can be affected by several factors. The expected delivery date is indicated on the product itself, in your shopping cart, and in your confirmation email....

Legal warranty

All your purchases are covered by the statutory warranty. This means the products must meet your reasonable expectations. If you're not satisfied, you can always contact us, and we'll find...

Legal warranty

All your purchases are covered by the statutory warranty. This means the products must meet your reasonable expectations. If you're not satisfied, you can always contact us, and we'll find...

Can I return items for free?

Yes, you can return your order for free if you meet the following conditions: You can only return 1 package per order for free up to a maximum weight of...

Can I return items for free?

Yes, you can return your order for free if you meet the following conditions: You can only return 1 package per order for free up to a maximum weight of...

Do I need to provide a reason for the return?

You are not required to contact us to return your order. You can, of course, return your order at any time without stating a reason. However, we do appreciate it...

Do I need to provide a reason for the return?

You are not required to contact us to return your order. You can, of course, return your order at any time without stating a reason. However, we do appreciate it...